Frequently Asked Questions (FAQ)
What is your delivery times ?
What is your delivery times ?
Our current delivery time is approximately 7–15 working days.
As a thank you for your patience,shipping is completely free— we cover all delivery costs.
What should I do if my order hasn’t arrived yet ?
What should I do if my order hasn’t arrived yet ?
If your order has not arrived after the estimated delivery time, please contact our support team by email.
We will check the status of your parcel and get back to you within 24–48 hours.
Can I return or exchange my order ?
Can I return or exchange my order ?
Yes. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
Simply contact our customer support team and we will guide you through the process.
What are the return conditions ?
What are the return conditions ?
To be eligible for a return:
- The return request must be made within 30 days
- The item must be unused and in its original condition
- The product must be returned in its original packaging, including all labels
Can I track my order ?
Can I track my order ?
Yes. Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your parcel at every step.
Do you offer customer support after purchase?
Do you offer customer support after purchase?
Absolutely. Our customer support team remains available before, during and after your purchaseto answer any questions and assist you whenever needed.
Which payment methods do you accept ?
Which payment methods do you accept ?
We accept secure payments via:
- Credit & debit cards
- PayPal
- Klarna
- Sofort
All transactions are protected with encrypted payment security.
How long does it take to receive a response from customer support ?
How long does it take to receive a response from customer support ?
We aim to respond to all enquiries within 24–48 hourson business days.
I didn’t receive an order confirmation email — what should I do?
I didn’t receive an order confirmation email — what should I do?
If you haven’t received your order confirmation, please check your spam folder first.
If it’s still missing, contact us with your full name and email address, and we will assist you promptly.
Can I cancel my order ?
Can I cancel my order ?
Yes — orders can be cancelled within 3 hours of being placed.
Please contact us as soon as possible with your order details.
After this timeframe, cancellation may no longer be possible.
My question isn’t listed here — how can I contact you ?
My question isn’t listed here — how can I contact you ?
No problem at all.
Simply reach out to our support team — we’re always happy to help.
Why Nenos?
Why Nenos?
Because Nenos is built on a strong network of trusted suppliers around the world.
We know exactly what to look for, where to find it, and how to bring you great deals without compromising on quality.
Our mission is simple:
to offer carefully selected products that are reliable, well-designed and affordable, combining quality with real value for your money.
⭐ What Our Customers Say
Trusted by customers for reliable service, smooth ordering and dedicated support.
We pride ourselves on delivering a seamless shopping experience — from secure payments and clear communication to responsive customer care and reliable delivery. Here’s what our customers say about shopping with us.
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★★★★★
A trustworthy and professional experience
The entire experience was smooth from start to finish. The support team was polite, attentive and always available when needed. I was kept informed at every stage, which made the process stress-free. This level of professionalism really stands out compared to many online stores.
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★★★★★
Outstanding service and communication
From the moment I placed my order, everything was handled professionally. Customer support was responsive, clear and reassuring, with regular updates throughout the process. Any questions I had were answered quickly and thoroughly. It’s rare to find such a reliable and well-organised online service.
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★★★★★
Smooth and reassuring experience
Everything was clear from start to finish. The website is easy to use, the checkout felt secure, and communication was excellent throughout. I felt confident ordering and would definitely shop again.
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★★★★★
Excellent customer service
Customer support was responsive and professional. I received updates at every stage and any questions I had were answered quickly. It’s rare to find such reliable service online.
